Our Promise
We strive to maintain a culture of service excellence and have developed the Hospice Compassus Service Commitment, an eight-point service commitment to our patients, their family members and our referral sources. It is the top priority of all colleagues to fulfill the individual components of the Hospice Compassus Service Commitment.
Hospice Compassus Service Commitment
Service
Patient care and quality service are our highest priorities.
Hospice Compassus will always be the leader in quality hospice care in each community we serve.
Urgency
We will initiate contact with patients/families within 2 hours of receiving a referral,
Patients referred to us with required documentation, will be admitted on that same day or within 24 hours when family and/or guardians are available.
Caring
We will provide compassionate, timely and effective pain and symptom management to patients and offer support to their families, 24 hours a day.
Responsibility
We recognize the special relationship between physicians and their patients and we offer to provide those physicians regular patient status reports on any schedule they request.
Communication
Telephone calls to our staff will always be answered promptly and politely.
Trained staff will respond to urgent calls made to our after-hours call service within 15 minutes, 24 hours per day.
Response
We will address patient, family, or physician questions, issues or concerns within 24 hours of the appropriate staff being notified about the issue.
Compassion
We will care for our patients and their families with the same compassion, dignity and respect we give our own families.
Feedback
We regularly survey our patients, families, facilities and physicians to ensure we are meeting our service commitment to the people, professionals and communities we serve.
Our commitment to you:
If you feel we have not met our service promise, please contact James A. Deal, CEO, directly at 1-800-332-1808.
