Who We Are |
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Hospice of the Highland Rim is part of a family of
community based hospices. Our hospices are deeply rooted in their communities
and have served these communities for as long as twenty-six
years. Our primary goals are to provide the highest quality
hospice care and service in every community in which we
operate and to be the hospice employer of choice in every
market in which we operate.
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What We Do |
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Hospice is a concept of care that recognizes that the
entire family is affected by one person's illness. Hospice
exists to provide support and care for the terminally ill
people so they and their families might live as fully and
comfortably as possible.
Hospice services are provided to the patient/family
by a team of professionals and trained volunteers. These
services are not intended to take the place of care by
family members/significant others but rather, to guide
and support them in the care of the patient. The services
made available by Hospice of the Highland Rim will
be provided according to need and directed by the staff. |
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Our Mission/Philosophy |
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- Patient care and service are our highest priorities and
primary reason for existence. Hospice of the Highland Rim will be the highest
quality hospice care provider in every community in which
we operate.
- We will provide an attractive environment for
hospice employees recognizing and acknowledging
that our employees are our greatest asset in providing
quality care and service to our patients, their families,
and the community.
- We will provide hospice care to all appropriate
patients and will not discriminate against any
patient due to age, color, race, religion, sex, national
origin, disability or inability to pay.
- We will
always comply with all regulations governing
our industry and maintain the highest standards of ethical
conduct.
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Our Commitment to Service |
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Hospice of the Highland Rim is committed to providing
the highest quality of care and service to our patients
and families and the highest level of service to our referral
sources. Each Hospice of the Highland Rim location and
each Hospice of the Highland Rim employee subscribes
to an 8 point Service Commitment.
Additionally, to ensure we are delivering on our Service
Commitment and meeting the needs of our patients, families,
and referral sources, Hospice of the Highland Rim regularly
surveys these groups to obtain feedback. Family satisfaction
survey results indicate that on average 96% of
patient families rate the overall quality of service provided
by our hospices to be good or excellent.
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Our Purpose
Hospice care is
intended to meet the physical, emotional and
spiritual needs of patients and to offer support
for the family and significant others. Hospice of the Highland Rim provides care in the home
and to residents of long-term care facilities.
The goal of hospice care is to provide comfort
to the patient by assisting with pain and symptom
management and to enhance the quality of life
for both the patient and family. In addition,
this hospice program provides grief support to
the family for one year following their loved
one's death. |
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Service Policy
Hospice of the Highland Rim provides
services to persons who meet the admission criteria regardless
of age, color, race, religion, sex, national origin,
physical or mental disabilities. This agency respects
individual patient/family values, religious preferences,
individuality, privacy and dignity.
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